Returns and refunds
Cancel before it ships, or send back what you have not opened.
Last updated
Cancelling a pre-order
You can cancel a pre-order any time before it ships. Message us on WhatsApp with your order reference. We refund the full amount you paid, shipping included, to the way you paid, within 7 working days of your cancellation.
Returning an unopened product
You can return a product that is unopened, with its seal intact and in its original packaging, within 7 days of delivery. This includes minis and the products in a gift box.
- Message us on WhatsApp with your order reference and what you would like to return.
- We tell you where to send it, by a courier of your choice.
- Once it reaches us and we have checked it is unopened, we refund the product's price to the way you paid, within 7 working days.
Original shipping charges are not refunded on a return.
Opened products
Skin care that has been opened cannot be sold again, so we cannot take it back, unless it arrived damaged, was not what you ordered, or was past its date when it reached you.
Damaged or wrong items
Send us a photo of the parcel and the product on WhatsApp within 48 hours of delivery. We will send a replacement or refund you in full, whichever you prefer, and you do not need to send it back unless we ask.
Refunds
Refunds go back to the way you paid, through Razorpay. Your bank may take a few more days to show it. During our pilot, payments run in Razorpay test mode, so no real money is taken and there is nothing to refund.
A question about a refund that we have not answered? Write to our Grievance Officer: see grievance redressal.